ci333 Privacy Policy — How We Handle Your Data
ci333 is committed to protecting the privacy and personal data of every player. This policy explains what data we collect, why we collect it, and how we keep it safe.
1. Introduction
This Privacy Policy ("Policy") describes how ci333 ("ci333", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of users ("you", "Player", "User") who access or use the ci333 platform available at ci333.org. This Policy applies to all data processing activities carried out by ci333 in connection with the operation of the ci333 platform, including the sports betting service, the online casino, and all associated account management functions.
By registering an account with ci333 or by using any part of the ci333 platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not create a ci333 account and should not use the ci333 platform.
2. What Data We Collect
ci333 collects personal data in the following categories. We collect only the data that is necessary for the purposes described in this Policy.
Identity Data
Full name, date of birth, nationality, government-issued identity document number, and any additional information provided during KYC verification. This data is required to verify your eligibility to use ci333 and to comply with age verification requirements.
Financial Data
Transaction records including deposit amounts, withdrawal amounts, payment method identifiers (bKash account numbers, Nagad account numbers, Rocket numbers, Upay numbers, masked card numbers), and transaction timestamps. This data is required to process deposits and withdrawals, to comply with anti-money laundering obligations, and to maintain auditable financial records.
Technical & Device Data
IP address, device type, operating system, browser type and version, mobile network operator, session duration, pages visited, and referring URL. This data is collected automatically when you access ci333 and is used to maintain platform security, to detect fraud, and to improve the technical performance of the platform.
Gaming Activity Data
Betting history, game session records, wagering amounts, win and loss records, bonus usage, and responsible gaming tool usage (deposit limits, session time reminders, self-exclusion requests). This data is used to operate the platform, to settle bets correctly, to administer bonuses, and to support responsible gaming obligations.
Contact & Communications Data
Email address, phone number (where provided), and the content of any communications sent to ci333 support, including support tickets, complaint submissions, and any documents submitted for KYC purposes. This data is used to respond to your enquiries and to maintain a record of our communications with you.
3. How We Use Your Data
ci333 uses the personal data collected from you for the following purposes. We do not use your data for any purpose not described in this Policy without first obtaining your explicit consent.
- Account registration and verification: To create and manage your ci333 account, to verify your identity and age (21+), and to fulfil our KYC obligations.
- Payment processing: To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment methods, and to maintain accurate financial records.
- Platform operation: To deliver the sports betting and casino services you have requested, to settle bets, to credit bonuses, and to provide access to games from our third-party providers.
- Fraud prevention and security: To detect and investigate fraudulent activity, money laundering, multi-accounting, and other prohibited conduct, and to protect the security and integrity of the ci333 platform.
- Responsible gaming: To administer responsible gaming tools including deposit limits, session time reminders, and self-exclusion, and to identify players who may be showing signs of problem gambling and to take appropriate action.
- Customer support: To respond to your support requests, complaints, and enquiries, and to maintain a record of our communications with you for quality assurance and dispute resolution purposes.
Where ci333 wishes to use your data for a purpose not covered by this Policy — such as for targeted marketing communications — we will seek your explicit consent before doing so. You may withdraw your consent to marketing communications at any time by contacting ci333 support at [email protected].
4. Legal Basis for Processing
ci333 processes your personal data on the following legal bases:
- Contractual necessity: Most data processing on ci333 is necessary for the performance of the contract between you and ci333 — specifically, to operate your account, process your transactions, and deliver the gaming services you have requested.
- Legal obligation: ci333 is required by applicable law to collect and retain certain categories of data, including identity verification data for KYC purposes and transaction records for anti-money laundering compliance.
- Legitimate interests: ci333 processes certain data on the basis of its legitimate interests, including the prevention of fraud and the maintenance of platform security. Where ci333 relies on legitimate interests, it has assessed that those interests are not overridden by your fundamental rights and freedoms.
- Consent: Where ci333 processes your data for a purpose that is not strictly necessary for the performance of the contract or for compliance with a legal obligation, ci333 will seek your consent before processing. You may withdraw consent at any time without affecting the lawfulness of processing that took place before withdrawal.
5. Sharing Your Data
ci333 does not sell your personal data. ci333 may share your personal data with the following categories of third parties, strictly on a need-to-know basis and only to the extent necessary for the purposes described in this Policy:
- Payment service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other payment processors require transaction data to process your deposits and withdrawals. These providers operate under their own privacy policies and are subject to their own regulatory obligations.
- Game providers: Third-party casino game providers such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe receive session data necessary to operate their games within the ci333 platform. These providers do not receive your full identity data.
- Fraud prevention and compliance services: ci333 uses third-party fraud detection and identity verification services to support its KYC and anti-money laundering obligations. These services receive only the data necessary to perform their specific function.
- Law enforcement and regulatory authorities: ci333 may be required by law to disclose certain personal data to government authorities, law enforcement agencies, or regulatory bodies. ci333 will only make such disclosures where it is legally required to do so and will notify you where permitted by law.
All third parties with whom ci333 shares personal data are required to maintain appropriate technical and organisational safeguards to protect that data, and to process it only for the specific purposes for which it was shared. ci333 does not permit its third-party processors to use your data for their own marketing purposes.
6. Cookies and Tracking Technologies
ci333 uses cookies and similar tracking technologies to operate and improve the platform. The following categories of cookies are used:
- Strictly necessary cookies: These cookies are required for the ci333 platform to function. They maintain your login session, remember your language preference, and enable core platform features. These cookies cannot be disabled.
- Analytics cookies: ci333 uses analytics cookies to understand how players interact with the platform, which pages are visited most frequently, and where technical issues are occurring. This data is used to improve the platform and is collected in aggregate form.
- Security cookies: ci333 uses security cookies to detect and prevent fraudulent activity, to identify unusual login patterns, and to protect the integrity of player accounts. These cookies are a core component of ci333's fraud prevention infrastructure.
You may manage your cookie preferences through your device browser settings. However, please note that disabling strictly necessary cookies will prevent you from accessing your ci333 account and using the ci333 platform. Disabling analytics or security cookies may affect the performance and security of your experience.
7. Data Retention
ci333 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal obligations, and to resolve any disputes that may arise. The following general retention periods apply: account data is retained for the duration of your ci333 account and for a minimum period of five years following account closure; transaction records are retained for a minimum of seven years to comply with financial record-keeping requirements; KYC documentation is retained for a minimum of five years following the end of the customer relationship; and communications data is retained for a minimum of three years.
When your personal data is no longer required for any of the purposes described in this Policy, ci333 will securely delete or anonymise it. Where data is anonymised rather than deleted, it may be retained indefinitely for statistical and analytical purposes, as anonymised data does not constitute personal data.
8. Your Data Protection Rights
As a ci333 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact ci333 support at [email protected].
Right to Access
Request a copy of the personal data ci333 holds about you.
Right to Rectification
Request correction of any inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for ci333 to retain it.
Right to Object
Object to processing of your data where ci333 relies on legitimate interests as its legal basis.
Right to Portability
Request a machine-readable copy of your personal data to transfer to another service.
Right to Withdraw Consent
Withdraw consent to data processing at any time where consent is the legal basis for processing.
ci333 will respond to all data subject requests within 30 days of receipt. Where a request is complex or where ci333 receives a high volume of requests, this period may be extended by a further 30 days. ci333 will notify you if an extension is required. ci333 reserves the right to verify your identity before processing any data subject request.
9. Data Security
ci333 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption on all platform pages, encrypted storage of sensitive personal data, access controls limiting staff access to personal data on a need-to-know basis, regular security assessments of the ci333 platform infrastructure, and monitoring for unusual access patterns indicative of potential data breaches.
While ci333 takes all reasonable steps to protect your personal data, no data transmission over the internet or data storage system is completely secure. If you have reason to believe that your interaction with ci333 is no longer secure, please contact ci333 support immediately at [email protected]. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, ci333 will notify you without undue delay.
10. Third-Party Services and Links
The ci333 platform integrates games and services from third-party providers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. When you play a game provided by one of these third parties, your game session data is transmitted to that provider. Each third-party provider operates under its own privacy policy. ci333 is not responsible for the data practices of third-party game providers and recommends that you review their individual privacy policies.
The ci333 platform also integrates payment services from bKash, Nagad, Rocket, and Upay. When you initiate a deposit or withdrawal using one of these payment methods, you will be interacting with that payment provider's system, which is governed by that provider's own terms of service and privacy policy. ci333 is not responsible for the privacy practices of payment service providers.
11. Children's Privacy
ci333 is strictly for adults aged 21 and above. ci333 does not knowingly collect personal data from individuals under the age of 21. If ci333 discovers that it has collected personal data from a person under the age of 21, it will immediately delete that data and close the associated account. If you are a parent or guardian and you believe that a person under 21 in your care has registered a ci333 account, please contact ci333 support immediately at [email protected] so that we can take appropriate action.
12. Changes to This Privacy Policy
ci333 reserves the right to update or amend this Privacy Policy at any time. Where a change is material, ci333 will notify registered players by email or by posting a prominent notice on the ci333 platform prior to the change taking effect. The date of the most recent update is displayed at the top of this Policy. Your continued use of the ci333 platform following notification of any change to this Policy constitutes your acceptance of the updated Policy. If you do not agree with any change to this Policy, you must cease using ci333 and may request account closure by contacting [email protected].
13. Contact Us
If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or want to raise a concern about how ci333 handles your personal data, please contact the ci333 data support team. ci333 support is available 24/7 and aims to respond to all privacy-related enquiries within 30 days.
Email: [email protected]
Have More Questions About Your Privacy?
Our FAQ page answers common questions about accounts and data. You can also review our Terms and Conditions for the full rules governing your ci333 account.